AXELOS ITIL 4 Managing Professional Modules (4 Courses)
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3 days (24 hours) each course
ITIL MANAGING PROFESSIONAL
ITIL 4 Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
About the Course
ITIL 4 Managing Professional is designed for IT practitioners working within technology and digital teams across businesses. The four modules required to complete the ITIL 4 Managing Professional Certification are:
ITIL 4 SPECIALIST: CREATE, DELIVER AND SUPPORT (CDS) - 3 days
The Create, Deliver and Support course teaches you how to plan and manage your resources into effective and integrated value streams. In this course you will learn how IT teams collaboratively develop services to meet the demands of their customers for co-created value as well as the demands of the ever-changing digital environment.
ITIL 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (DSV) - 3 days
ITIL4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.
The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.
It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
ITIL 4 SPECIALIST: HIGH-VELOCITY IT (HVIT) - 3 days
ITIL4 Specialist High-velocity IT is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments. This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations. This module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.
ITIL 4 STRATEGIST: DIRECT, PLAN AND IMPROVE (DPI) - 3 days
DPI is seen as an important course for both Managing Professionals and Strategic Leaders because it provides practical and strategic methods for delivering continual service improvement. DPI focuses on establishing a ‘learning and improving’ IT organization, keeping in mind a strong and effective strategic direction. Core practical skills revolve around planning and delivering continual improvement with a key characteristic of agility.
A candidate must complete each of the four modules within the ITIL 4 Managing Professional stream to earn the ITIL 4 Managing Professional Certification. There is no particular order to complete them. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.