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ITIL 4 Foundation Training Program 


The ITIL 4 Foundation certification is designed as an introduction
to ITIL 4 and enables candidates to look at IT service management
through an end-to-end operating model for the creation, delivery and
continual improvement of tech-enabled products and services. ITIL 4
covers key principles of customer experience, value streams, and 
digital transformation as well as the integration of new and innovative
processes such as Lean, Agile, and DevOps.

During the 3-day training program, the instructor will present a
comprehensive system for the management of information technology in today’s modern service economy and prepare participants for the ITIL 4 Certification Exam. The ITIL 4 Foundation Certification validates the baseline knowledge and skills necessary to deliver effective governance and management of IT enabled services through a flexible, coordinated and integrated system.​


The training program will address the technical areas covered on the ITIL Foundation certification exam including:

  • Understanding the Key Concepts of Service Management

  • Understanding How the ITIL Guiding Principles Can Help an Organization Adopt and Adapt Service Management

  • Understanding the Found Dimensions of Service Management

  • Understanding the Purpose and Components of the ITIL Service Value System

  • Understanding the Activities of the Service Value Cain, and How they Interconnect

  • Know the Key Terms and Understand All ITIL Practices.


The course includes the Student Manual, the Official ITIL Publication, Scenario and Review Exercises,
two full-length Practice Exams, a Certification Exam Voucher, and a Letter of Attendance.

  • Introduction to ITIL

  • Practical Application of Service Management

  • ITIL Guiding Principles

  • Four Dimensions of Service Management

  • ITIL Service Value System

  • ITIL Service Value Streams

  • Key ITIL Practices

    • General Management Practices

    • Service Management Practices

    • Technical Management Practices

  • Review 

  • Certification Exam (in-person only); online students will be provided an exam voucher

For more information or to register, call (571) 418-8570 or email

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