
ITIL 4 Foundation Training Program
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COURSE DESCRIPTION
The ITIL 4 Foundation certification is designed as an introduction
to ITIL 4 and enables candidates to look at IT service management
through an end-to-end operating model for the creation, delivery and
continual improvement of tech-enabled products and services. ITIL 4
covers key principles of customer experience, value streams, and
digital transformation as well as the integration of new and innovative
processes such as Lean, Agile, and DevOps.
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During the 3-day training program, the instructor will present a
comprehensive system for the management of information technology in today’s modern service economy and prepare participants for the ITIL 4 Certification Exam. The ITIL 4 Foundation Certification validates the baseline knowledge and skills necessary to deliver effective governance and management of IT enabled services through a flexible, coordinated and integrated system.​
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LEARNING OBJECTIVES
The training program will address the technical areas covered on the ITIL Foundation certification exam including:
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Understanding the Key Concepts of Service Management
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Understanding How the ITIL Guiding Principles Can Help an Organization Adopt and Adapt Service Management
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Understanding the Found Dimensions of Service Management
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Understanding the Purpose and Components of the ITIL Service Value System
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Understanding the Activities of the Service Value Cain, and How they Interconnect
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Know the Key Terms and Understand All ITIL Practices.
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COURSE MATERIALS AND AGENDA
The course includes the Student Manual, the Official ITIL Publication, Scenario and Review Exercises,
two full-length Practice Exams, a Certification Exam Voucher, and a Letter of Attendance.
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Introduction to ITIL
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Practical Application of Service Management
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ITIL Guiding Principles
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Four Dimensions of Service Management
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ITIL Service Value System
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ITIL Service Value Streams
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Key ITIL Practices
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General Management Practices
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Service Management Practices
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Technical Management Practices
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Review
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Certification Exam (in-person only); online students will be provided an exam voucher
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For more information or to register, call (571) 418-8570 or email Service@EssentialAssetsGroup.com.

