AXELOS ITIL 4 Foundation

Course Price

Request a Quote

Course length

3 days (24 hours)

Portfolio

Axelos/PeopleCert

FOUNDATION CERTIFICATION
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Essential Assets Group is an Accredited Training Organization (ATO) accredited by PeopleCert on behalf of Axelos accredited to deliver ITIL(R) Foundation.

About the Course

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 covers key principles of customer experience, value streams, and digital transformation as well as the integration of new and innovative
processes such as Lean, Agile, and DevOps.

​​During the 3-day training program, the instructor will present a comprehensive system for the management of information technology in today’s modern service economy and prepare participants for the ITIL 4 Certification Exam. The ITIL 4 Foundation Certification validates the baseline knowledge and skills necessary to deliver effective governance and management of IT enabled services through a flexible, coordinated and integrated system.​

The training program will address the technical areas covered on the ITIL Foundation certification exam including:
- Understanding the Key Concepts of Service Management
- Understanding How the ITIL Guiding Principles Can Help an Organization Adopt and Adapt Service Management
- Understanding the Found Dimensions of Service Management
- Understanding the Purpose and Components of the ITIL Service Value System
- Understanding the Activities of the Service Value Cain, and How they Interconnect
- Know the Key Terms and Understand All ITIL Practices.

The course includes the Student Manual, the Official ITIL Publication, Scenario and Review Exercises,
two full-length Practice Exams, a Certification Exam Voucher, and a Letter of Attendance.

Topics Covered

    Introduction to ITIL
    Practical Application of Service Management
    ITIL Guiding Principles
    Four Dimensions of Service Management
    ITIL Service Value System
    ITIL Service Value Streams
    Key ITIL Practices
    - General Management Practices
    - Service Management Practices
    - Technical Management Practices
    Review

Course Brochure

Contact Us

Essential Assets Group, Inc.

6564 Loisdale Court, Suite 600

Springfield, VA  22150

Phone: +1 (571) 418-8570

Fax: (703) 768-0547

  • LinkedIn Social Icon
  • Twitter Social Icon

© 2017-2021 Essential Assets Group, Inc.