ITIL 4 Foundation Training Program 

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COURSE DESCRIPTION

The ITIL 4 Foundation certification is designed as an introduction
to ITIL 4 and enables candidates to look at IT service management
through an end-to-end operating model for the creation, delivery and
continual improvement of tech-enabled products and services. ITIL 4
covers key principles of customer experience, value streams, and 
digital transformation as well as the integration of new and innovative
processes such as Lean, Agile, and DevOps.

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During the 3-day training program, the instructor will present a
comprehensive system for the management of information technology in today’s modern service economy and prepare participants for the ITIL 4 Certification Exam. The ITIL 4 Foundation Certification validates the baseline knowledge and skills necessary to deliver effective governance and management of IT enabled services through a flexible, coordinated and integrated system.​

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LEARNING OBJECTIVES

The training program will address the technical areas covered on the ITIL Foundation certification exam including:

• Understanding the Key Concepts of Service Management

• Understanding How the ITIL Guiding Principles Can Help an Organization Adopt and Adapt Service Management

• Understanding the Found Dimensions of Service Management

• Understanding the Purpose and Components of the ITIL Service Value System

• Understanding the Activities of the Service Value Cain, and How they Interconnect

• Know the Key Terms and Understand All ITIL Practices.

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COURSE MATERIALS AND AGENDA

The course includes the Student Manual, the Official ITIL Publication, Scenario and Review Exercises,
two full-length Practice Exams, a Certification Exam Voucher, and a Letter of Attendance.

• Introduction to ITIL

• Practical Application of Service Management

• ITIL Guiding Principles

• Four Dimensions of Service Management

• ITIL Service Value System

• ITIL Service Value Streams

• Key ITIL Practices

  • General Management Practices

  • Service Management Practices

  • Technical Management Practices

• Review 

• Certification Exam (in-person only); online students will be provided an exam voucher

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For more information or to register, call (571) 418-8570 or email Service@EssentialAssetsGroup.com.